We strive for a seamless shopping experience, but if things go wrong, here is how we handle disputes to ensure your protection:

• 1. Counterfeit & Quality Claims We guarantee product authenticity. If you suspect an item is counterfeit, please submit visual proof (photos/videos of packaging, labels, and batch numbers). Verified claims are eligible for a 100% full refund or immediate replacement.

• 2. Shipping Damage & Shortages Please inspect your package upon arrival. If items are damaged or missing, contact us within 48 hours with photos of the damaged products and the outer shipping box. We will cover all costs to ship a replacement.

• 3. Items Not Received If your package is lost in transit or shows "Delivered" but you haven't received it, please notify us. We will cooperate with the logistics carrier to investigate. If confirmed lost, we will arrange a free reshipment or a full refund.

📧 How to start a claim? Reach out to our support team with your order number via Email (support@icecorerefrigerants.com) or WhatsApp (+86 18399833366). We typically respond within 24-48 business hours.